Frequently Asked Questions

 
General
All I have to do is choose a design and give you some basic information about my business?  It sounds too easy. 
Do I have to deal with any "techie" stuff? 
If I want to make changes to my text will you do this for me? 
I want to use my own photo.  Can I?
Can I choose another web design once my website has been built?
Can I see some sample websites? 
Can I cancel my account at any time?
 
Domain Name
Do I get my own domain name?
I already own a domain name.  Can I use it with your service?
E-mail
Will I get e-mail forwarding with my web site?
Web Hosting
Is the web hosting service you provide reliable?
What type of connection do you have?
Other
What do I need to do to sign up?
What if I have a question that isn't answered here?
 

 

 

 

   
All I have to do is choose a design and let you know what I want to say on my website about my business?   It sounds too easy. 
It sounds easy because it is!  We don't just say it's easy, we back it up.  If getting your website isn't as easy and hassle-free as we say your first month is free. 
Do I have to deal with any "techie" stuff? 

No.  That's what you pay us for.  We take care of the techie hassles so you don't have to. You don't need to know HTML, JAVA, PHP or anything else associated with the technical end of having a web site.  If you found us and reached this point in our site then you have all the skills needed to have an account with us. 

If I want to make changes to my text will you do this for me?

Absolutely.  Just let us know what updates you would like to make to your web site content and we will make them for you.  Each website includes Free unlimited text changes.   

I want to use my own photo.  Can I
You sure can.  If you have a photo or image you would like to use in the body of your website (as opposed to the template design) just let us know and we will put it on your website for you.  Each website includes Free individual photo use in the body of your website.  
Can I see some sample websites? 

Absolutely.  Please click here

Can I add pages to my website?
Yes.  You can get up to 10 additional text pages added to your website for just $1/month more for each additional page over the 5 pages that come with each website.  If you want a larger website, please contact a sales representative for assistance.  Prices start at $399.
Can I cancel my account at any time?

Absolutely.  We obviously hope you never will, but if you should decide to cancel simply contact us via our contact page and let us know. 

If I cancel at some point during the month, can I get a refund or partial refund for the time I haven't used?

No, sorry.  We do not issue refunds or partial refunds on our monthly service.

Do I get my own domain name?

Yes.  If you aren't sure what a domain name is, it is www.DOMAINNAME.com.  On the order form, you will be able to search for a domain name.  Simply choose the available domain name you want, enter it on the order form and we will do our best to get it for you.  It's as simple as that.

I already own a domain name.  Can I use it with your service?

You sure can.  It's really easy to do and will take you less than 2 minutes.  We will send you instructions for forwarding your domain to our service when you sign up.  It's very easy, but if you do need help, we will be glad to help you. 

Will I get e-mail forwarding with my website?

Absolutely.  Each account comes with unlimited e-mail addresses and forwarding.  What this means is that you can have as many e-mail addresses as you can think of and can forward the email you receive at these addresses to any existing email address you want. 

For example, you can have e-mail addresses for yourself, your assistant and your partner at your new website domain (ex: you@yourdomain.com, assistant@yourdomain.com and partner@yourdomain.com.)   We can set it up for you so that all e-mail for you is automatically routed to your current email address, all e-mail for your assistant goes to your assistant's current email address and all e-mail for your partner is automatically routed to your partner's email address. 

You just supply us with the email addresses and we will do the rest!

Is the web hosting service you provide reliable?

Yes!  Your web site won't do you any good if people can't see it.  We have a 99.9% uptime percentage and our network is monitored 7 days a week, 24 hours a day. 

What type of connection do you have?

We have one of the fastest direct connections to the internet in the world.  Our connectivity consists of multiple OC-3, OC-6 and OC-12 connections.  For comparison purposes, a T-1 line is good for up to 1.544 Mbps, T-3: 45 Mbps, OC-3: 155 Mbps, and OC-12: 622 Mbps. 

What does that mean in English?

Our connection is fast.

This sounds great!   What do I need to do to sign up?

There are 3 steps with ordering a website.  Step 1 is to choose your website design, Step 2 is to order your website, Step 3 is to print out the form we provide you to let us know what text you want to include on your website.  That's it.  Our process is totally streamlined so it's easy for you and hassle-free.  Click here to choose a design.

What if I have a question that isn't answered here?

Please click here and ask us.